Refund policy

NuvaKeys (operated by ASCEND SOFTWARE LLC) sells digital software licenses and activation keys. Every order is delivered by email — nothing is shipped physically.

Our activation guarantee

Every key we sell is guaranteed to activate. If a key you purchased does not activate: contact us at contact@nuvakeys.com with your order number and a screenshot of the error message. We will first help you activate it (most issues are installation-related and are fixed in minutes). If the key is confirmed invalid or already used, we send a free replacement key immediately, or issue a full refund — your choice.

When refunds apply

Order not delivered: if your key does not arrive within 12 hours of payment (check spam first), you are entitled to a full refund. Key does not activate and we cannot provide a working replacement: full refund. Wrong product purchased: if the key has not been revealed or redeemed, contact us within 14 days of purchase and we will exchange it or refund you.

When refunds do not apply

Once a key has been revealed, redeemed or activated, it cannot be returned — like any digital code, it cannot be un-delivered. This is standard for digital license keys and you agree to it at checkout. Refunds are not provided for hardware incompatibility issues that are stated in the product description (e.g. OS version requirements).

Processing time

Refund requests are answered within 24 hours. Approved refunds are returned to your original payment method within 5-10 business days.

If anything goes wrong with your order, please contact us before opening a payment dispute — we resolve almost every issue within hours, much faster than a chargeback.

Contact

ASCEND SOFTWARE LLC (d/b/a NuvaKeys), 212 N. 2nd Street, STE 100, Richmond, KY 40475, United States — contact@nuvakeys.com