Shipping policy

Everything sold on NuvaKeys is 100% digital. Nothing is shipped physically — there are no shipping costs, no carriers and no waiting for a package, anywhere in the world.

How delivery works

After your payment is confirmed, your order is delivered automatically to the email address you entered at checkout. Delivery normally takes a few minutes, and always within a maximum of 12 hours. Each delivery email contains your activation key(s), the official download link for the software, and a step-by-step installation guide.

Delivery area and cost

Digital delivery is available worldwide at no cost — there are no shipping fees, customs duties or handling charges. Some products are region-specific and are clearly marked as such on the product page (for example, Microsoft 365 US region).

Order not received?

First, check your spam or junk folder — automated emails sometimes land there. Then confirm the email address on your order confirmation is correct. If you still have nothing after 12 hours, contact contact@nuvakeys.com with your order number: we re-send immediately, and if we cannot deliver, you receive a full refund under our Refund Policy.

Order status

Every order receives a Shopify order confirmation immediately after checkout, followed by the delivery email containing your key(s). For any question about an order in progress, contact contact@nuvakeys.com — we reply within 24 hours, 7 days a week.

Contact

ASCEND SOFTWARE LLC (d/b/a NuvaKeys), 212 N. 2nd Street, STE 100, Richmond, KY 40475, United States — contact@nuvakeys.com