Shipping policy

Everything sold on NuvaKeys is 100% digital. Nothing is shipped physically — there are no shipping costs, no carriers and no waiting for a package.

How delivery works

After your payment is confirmed, your order is delivered automatically to the email address you entered at checkout. Delivery normally takes a few minutes, and always within a maximum of 12 hours. Each delivery email contains your activation key(s), the official download link for the software, and a step-by-step installation guide.

Where we deliver

Digital delivery is available at no cost — there are no shipping fees, customs duties or handling charges. We currently serve customers in: Belgium, Canada, Cyprus, Germany, Israel, Italy, Netherlands, Spain, United Kingdom and the United States. The platform each licence is for (Windows PC or Mac) is stated clearly on every product page.

Order not received?

First, check your spam or junk folder — automated emails sometimes land there. Then confirm the email address on your order confirmation is correct. If you still have nothing after 12 hours, contact contact@nuvakeys.com with your order number: we re-send immediately, and if we cannot deliver, you receive a full refund under our Refund Policy.

Order status

Every order receives a Shopify order confirmation immediately after checkout, followed by the delivery email containing your key(s). For any question about an order in progress, contact contact@nuvakeys.com — we reply within 24 hours, 7 days a week.

Contact

ASCEND SOFTWARE LLC (d/b/a NuvaKeys), 212 N. 2nd Street, STE 100, Richmond, KY 40475, United States — contact@nuvakeys.com